Quality concept: Pursue zero defect, continuous improvement.

As the saying goes, no quality labor is equal to ineffective labor, in the production of enterprises, no quality labor is not only ineffective labor, but also increase the production cost of enterprises. Careful planning, strict process control and continuous improvement are important means to achieve zero defects.

Quality policy: Continuous development and to meet the needs of customers is our eternal pursuit.

Constantly develop new products to guide and meet customer expectations; Continuously meet the internal and external quality needs of domestic and foreign customers for friction material products, and strive to exceed customer expectations; Constantly solve the focus of customer concern, improve customer satisfaction.

Service concept: Adhering to the consistent to provide guests with safe, reliable, punctual, high quality, highly technical competitiveness and flexible innovative service concept.

(1) Establish a good relationship with customers

In addition to paying attention to the product, customers will also pay attention to the culture of the enterprise, the concept of the enterprise, the service of the enterprise, the establishment of a good relationship with customers is the basic guarantee of the success of the enterprise marketing, the establishment of a consumer-centered concept, all from the consumer, and the concept throughout the whole process of production and operation of the enterprise. Establish the business purpose of serving consumers wholeheartedly, truly realize that safeguarding the interests of consumers is to safeguard their own interests, ignoring and even violating the rights and interests of consumers is tantamount to suicide.

(2) Serve with practical work actions

We should not only advocate and show the "customer-oriented, dedicated service" this work concept of professional ethics style, but also use practical work actions to perfectly interpret the "customer first" people-oriented service spirit. Service work in adhering to the "satisfactory service above all" under the premise of the purpose, according to the changing environment to develop personalized services to meet the real needs.

(3) Establish their core technical capabilities.

Form a technology innovation strategy with independent research and development as the core, through a variety of ways, from the five dimensions of core competence, and constantly improve the ability of independent innovation.